Client Engagement Consultant, Professional Services

Location: Washington, DC area

About the Job

If crowdsourcing can be used to alert drivers to traffic delays as soon as they happen (Waze), help you pick a restaurant for dinner (Yelp), and launch and finance new companies (Crowdfunding), consider the power of a diverse crowd for making predictions about the future.

Organizations as varied as the U.S. and European Intelligence Communities, global news organizations, investment banks, biopharmaceutical companies, and large manufacturers have used Cultivate Labs’ technology solutions to tap the collective intelligence of their employees, partners, and external networks to make predictions they then use to guide key strategic and operational decisions.

(Read More About Our Work With The Uk Government In A Recent Article In The Economist.)

We’re growing as a company and are looking to hire someone to work across our various clients as a Client Engagement Consultant in the Professional Services practice.


Our Professional Services team provides consulting support for clients who have decided to implement our technology solutions and methodology. We guide our clients in the implementation of their new crowdsourced forecasting program through discovery and assessment, strategic and change management planning, program launch and execution, data analysis, and ongoing evaluation.

As a Client Engagement Consultant, you will work across multiple projects and gain experience across different industries. On a day to day basis, your primary responsibilities will be:

  • Assist in developing business strategies to solve complex client challenges that deal with - but are not limited to - subject matter research, recruitment, engagement and retention, and internal advocacy of program value proposition;
  • Design and implement education and engagement tactics to support client projects utilizing change management best-practices, e.g., develop communication plans, write monthly newsletters, blog posts and other educational materials, design incentives and rewards, and organize talks by thought leaders;
  • Lead efforts to recruit participants on both public-facing and internal client technology platforms through email outreach, coordinating sponsorships/promotions, and social media;
  • Lead community management activities to ensure clients are actively participating on our technology platform and participating in program activities;
  • Develop content for client platforms, e.g., working with client to develop forecast questions;
  • Perform basic data analysis and generate executive summary level reports, slideware, and presentations; and
  • Develop project management plans, and assist in coordinating team meetings and weekly governance of projects to ensure they adhere to scope, timelines, and budget.

This position will report to the Director of Professional Services.

Skill Requirements

  • 5+ years of experience in management consulting, IT business transformation consulting, organizational/talent strategy, change management, or similar client-facing strategic role;
  • Excellent business acumen, problem-solving, and analytical skills to evaluate opportunities/challenges and present recommendations in an organized and easy-to-understand manner;
  • Exceptional project management skills and attention to detail;
  • Strong written and verbal communication, able to present to clients and executive stakeholders, and design and create a diverse array of deliverables, including executive level slides and presentations, proposals, white paper, blog posts, etc.;
  • Ability to research and gain a working understanding of a broad array of topics;
  • Experience in performing basic data analysis in Excel, R, or other statistical packages, and comfort working with basic statistical concepts;
  • Outstanding collaborator with desire for continuous learning and passion to try new things.


MBA or Master’s degree in Management, Organizational Change, or relevant field


We offer all our employees:

  • A competitive salary;
  • Participation in our profit sharing plan which includes end of year profit bonus and 401k bonus;
  • Health care plan;
  • 401k with 4% match;
  • Annual workstation and technology budget;
  • Annual training / conference budget;
  • Maternity and paternity leave;
  • Liberal vacation policy

We are currently fully remote and are located in Chicago, Washington, DC, Denver, Cincinnati, and New York City. We have no plans to return to a dedicated office space.

For this role, we prefer you be located in the Washington, DC area and may need to visit a Government, FFRDC, or UARC facility from time to time.

Citizenship Requirement

Because our software is used in classified settings in the U.S. Government, all government sector employees must be U.S. Citizens.

Our Hiring Process

We want to be as transparent as possible with our hiring process. Here’s how we’ll interact with you:

  • Step 1: Send your resume to [email protected];
  • Step 2: If we are interested in following up, we will respond within a few days to schedule a telephone background interview to tell you more about the company and ask you general questions about your experience;
  • Step 3: We will invite you to have two follow-up conversations: one with our CEO, and one with some of your future peers currently working on a mix of projects;
  • Step 4: We will ask for references;
  • Step 5: We will extend you an offer letter. If you accept in principle, we will prepare a formal employee agreement to sign;
  • Step 6: We will conduct a background check;
  • Step 7: We will celebrate your arrival and send you some company swag.