Client Engagement Specialist, Professional Services

Location: Washington, DC area

About the Job

If crowdsourcing can be used to alert drivers to traffic delays as soon as they happen (Waze), help you pick a restaurant for dinner (Yelp), and launch and finance new companies (Crowdfunding), consider the power of a diverse crowd for making predictions about the future.

Organizations as varied as the U.S. and European Intelligence Communities, global news organizations, investment banks, biopharmaceutical companies, and large manufacturers have used Cultivate Labs’ technology solutions to tap the collective intelligence of their employees, partners, and external networks to make predictions they then use to guide key strategic and operational decisions.

(Read More About Our Work With The Uk Government In A Recent Article In The Economist.)

We’re growing as a company and are looking to hire someone to work across our various clients as a Client Engagement Specialist in the Professional Services practice.


Our Professional Services team provides consulting support for clients who have decided to implement our technology solutions and methodology. We guide our clients in the implementation of their new crowdsourced forecasting program through discovery and assessment, strategic and change management planning, program launch and execution, data analysis, and ongoing evaluation.

As a Client Engagement Specialist, you will work across multiple projects and gain experience across different industries. On a day to day basis, your primary responsibilities will be:

  • Participate in design of business strategies to solve complex client challenges that deal with - but are not limited to - subject matter research, recruitment, engagement and retention, and internal advocacy of program value proposition;
  • Implement education and engagement tactics to support client projects, e.g., develop communication plans, write monthly newsletters, blog posts and other educational materials, design incentives and rewards, and organize talks by thought leaders;
  • Execute efforts to recruit participants on both public-facing and internal client technology platforms through email outreach, coordinating sponsorships/promotions, and social media;
  • Lead community management activities to ensure clients are actively participating on our technology platform and participating in program activities;
  • Develop content for client platforms, e.g., working with your internal team to develop forecast questions;
  • Perform basic data analysis and generate executive summary level reports, slideware, and presentations; and
  • Assist in tracking project management plans to ensure projects adhere to scope, timelines, and budget.

This position will report to the Director of Professional Services.

Skill Requirements

  • 3+ years of experience in management consulting, corporate communications, change management, project management, or similar business role liaising with internal or external customers;
  • Creative problem-solving and analytical skills to evaluate opportunities/challenges and present recommendations in an organized and easy-to-understand manner;
  • Detail oriented and self-directed, with excellent project management skills;
  • Strong written and verbal communication, able to create a diverse array of deliverables that cater to the audience, including building communication plans, executive level slides and presentations, newsletters, blog posts, etc.;
  • Ability to research and gain a working understanding of a broad array of topics;
  • Experience in performing basic data analysis in Excel, R, or other statistical packages;
  • Outstanding collaborator with desire for continuous learning and passion to try new things.


We offer all our employees:

  • A competitive salary;
  • Participation in our profit sharing plan which includes end of year profit bonus and 401k bonus;
  • Health care plan;
  • 401k with 4% match;
  • Annual workstation and technology budget;
  • Annual training / conference budget;
  • Maternity and paternity leave;
  • Liberal vacation policy

We are currently fully remote and are located in Chicago, Washington, DC, Denver, Cincinnati, and New York City. We have no plans to return to a dedicated office space.

For this role, we prefer you are located in the Washington, DC area and may need to visit a Government, FFRDC, or UARC facility from time to time.

Citizenship Requirement

Because our software is used in classified settings in the U.S. Government, all government sector employees must be U.S. Citizens.

Our Hiring Process

We want to be as transparent as possible with our hiring process. Here’s how we’ll interact with you:

  • Step 1: Send your resume to [email protected];
  • Step 2: If we are interested in following up, we will respond within a few days to schedule a telephone background interview to tell you more about the company and ask you general questions about your experience;
  • Step 3: We will invite you to have two follow-up conversations: one with our CEO, and one with some of your future peers currently working on a mix of projects;
  • Step 4: We will ask for references;
  • Step 5: We will extend you an offer letter. If you accept in principle, we will prepare a formal employee agreement to sign;
  • Step 6: We will conduct a background check;
  • Step 7: We will celebrate your arrival and send you some company swag.