Cultivate Labs Knowledge Base

Adjust User Balances

It's important to note a few things before adjusting user balances. 

  • If you reset a campaign budget, the new user starting balance will apply only for people that register AFTER the change is made. So, if you're updating your budget and haven't invited users yet - they'll be all set once they register!
  • Current user balances, however, will NOT automatically update, and in this case, you will need to adjust a user's balance manually. 
  • If you have multiple campaigns, users have a per-campaign balance - be sure you adjust their balance for the right campaign.

Now that all the disclaimers are out of the way, it's simple to adjust individual user balances :)

  • Select the campaign from Idea Campaigns in the top navigation bar. 
  • Click on the Manage Balances button. 
  • You'll see your list of users, and next to each, an Adjust button under the Current Balance column. 
  • From there, you can add or remove funds. 

Got more questions? Check out our Support Site, or email us at [email protected].

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